Secure File Transfer

Having difficulty logging in?


This website is for registered users of Secure File Transfer.There could be a few reasons why you may be having difficulty logging in.
The following is a list of possible reasons to bear in mind:

  • Did you know that passwords and usernames are case sensitive?
    Double check that you haven't accidentally activated the CAPS LOCK key.

  • Are you sure you typed the username and password exactly correct?
    If the username is "Bill" then "bill" or "William" will not work. Check you know the exact spelling of the username and password.

  • Did you accidentally type in extra spaces in the password or username?
    None of our usernames or passwords include spaces.

  • Has your account been locked out?
    If credentials have been entered incorrectly 3 times, the account is locked out. By default, the lockout period is set to 15 minutes. After the lockout period expires, the user can attempt to log back in. Alternatively, contact RM Support as per the contact details provided on the Contact page to request a password reset.

  • Have you forgotten your username, password or memorable word?
    This can happen to all of us on occasion. Please contact RM Support as per the contact details provided on the Contact page to request a password reset.


For further guidance, please click here to access the 'AnyComms+ School User Guidance' document.